Privacy Policy

Introduction

Syncra AI (“Syncra,” “we,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our websites, signup flows, and cloud services (collectively, the “Services”). It applies to visitors, trial users, and paying customers and their authorized users.

Roles

Where we provide the Services to a business customer, that customer is typically the controller of personal information about its staff and end callers, and Syncra acts as a processor for that data when we handle it strictly on the customer's instructions. Syncra is the controller for certain account, billing, and website analytics data as described below.

Information we collect

Depending on how you interact with us, we may collect:

• Account and signup data: name, business name, email, phone, industry, subdomain choice, and similar fields you submit.
• Service and communications data: call metadata, recordings or transcripts where enabled, messages, calendar or CRM identifiers you connect, and configuration you store in the product.
• Technical data: IP address, device and browser type, approximate location derived from IP, logs, and cookies or similar technologies on our marketing sites.
• Billing data: processed by our payment partners; we receive limited billing status information as needed to administer subscriptions.

How we use information

We use personal information to:

• Provide, secure, and improve the Services, including AI features and integrations you enable.
• Authenticate users, prevent fraud, and enforce our Terms.
• Communicate about the Services, support, and important notices.
• Comply with law and respond to lawful requests.
• Analyze aggregated or de-identified usage to improve reliability and product design.

Legal bases (where applicable)

Where GDPR or similar frameworks apply, we rely on appropriate bases such as contract performance, legitimate interests (balanced against your rights), consent where required, and legal obligation.

Sharing

We may share information with:

• Service providers who assist with hosting, telecommunications, analytics, email, payments, and security.
• Professional advisers when required (for example auditors or lawyers under confidentiality).
• Authorities when we believe disclosure is required by law or to protect rights and safety.

We do not sell your personal information as a conventional “sale of data” business model.

International processing

Our infrastructure and processing may occur in Canada and other jurisdictions where we or our subprocessors operate. We implement appropriate safeguards for cross-border transfers as required by applicable law.

Retention

We retain information for as long as needed to provide the Services, meet legal obligations, resolve disputes, and enforce agreements. Retention of call recordings and transcripts may be configurable by the customer where the product supports it.

Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we encourage strong passwords and least-privilege access in your organization.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of certain personal information, or to object or port data. Business customers should often contact their organization administrator first. You may contact us using the details we provide in-product or on our website. Canadian residents may have rights under PIPEDA and provincial privacy laws.

Cookies

We use cookies and similar technologies on our marketing sites and dashboards for session management, preferences, analytics, and security. You can control cookies through browser settings; some features may not work if cookies are disabled.

Children

The Services are not directed to children under the age where consent is required for processing in your region. We do not knowingly collect personal information from children for marketing purposes.

Changes

We may update this Privacy Policy from time to time. We will post the revised policy and adjust the “Last updated” date. Material changes may require additional notice where required by law.

Contact

For privacy requests or questions, use the contact options in your workspace or on our website, or write to the privacy contact on file for Syncra AI.